Terms of trade:
Terms of trade:
1. BUY AT THE FURNITURE STORE
A binding purchase agreement has not been entered into with the furniture store until you have received an order confirmation from the furniture store.
the furniture store keeps the order confirmation after it has been sent to the customer.
All prices are incl. 25% VAT and in Danish kroner, where nothing else is mentioned.
The prices are only valid within Denmark's borders, excl. Faroe Islands and Greenland.
Reservations are made for:
Sold out items and printing errors
3. SALES GENERAL
The stated price at the time of ordering is the applicable ordering price.
An item set aside for ordering will be deleted if it has not been picked up within 4 working days of the order.
Pick-up items are invoiced at the current price at the time of ordering, and the price does NOT change when prices fall or increase.
After confirmation, order items cannot be canceled as a purchase, as special production has been initiated and the item is hereby "on the way".
special order products would have a change or cancellation time of 4-5 days max
4. ESPECIALLY ABOUT STORE SALES
Store sales: purchases made in our store at mobelforretnigen.dk.
In the case of store sales, there is NO cash return right, as you have the opportunity to examine the item before the transfer / risk transfer takes place.
The item must be returned in original and unbroken packaging, as the item must subsequently be sold as new.
Ordered items would be attempted to be canceled if inquiries are made in time.
Reservations are made for ordered items, as soon as a delivery week has been received, this info would be passed on.
Reservations are made for sold-out items and delayed delivery time at the furniture store's suppliers.
Delivery of "large items" to customer can be arranged and a price would be made by agreement between customer and store
If you wish to cancel or cancel an order already placed, this should in principle be done by sending an e-mail with the mark "Cancellation". Here, the order time and order number should appear.
Have you received an order confirmation per. e-mail, this can be returned to the sender with the text "Cancellation!" inserted in the subject text. Cancellation should be made before kl. 12 the same day as the order is placed.
The possible payment methods are:
Payment method would be cash settlement when ordering, "By appointment" can be entered into
8. RIGHT OF COMPLAINT
A 2-year right of complaint is granted on products purchased from the furniture store. The difference between the right of complaint and warranty can be seen under Purchase rules. If there is an additional right of complaint or guarantee, this will appear separately on the invoice.
Should the product unexpectedly break during the complaint period, it will be repaired free of charge at our or the manufacturer's workshop.
Damage to the product due to operating errors, handling errors, modifications or gross misuse by the user is not covered by the right of complaint. This also includes changing the applied current to any relevant component.
9. EXERCISE OF THE RIGHT OF COMPLAINT
Complaints regarding defects and deficiencies must be notified to the furniture store within a reasonable time after receipt of the item.
The customer is strongly encouraged to make a statement about the product's defects or deficiencies in connection with the complaint, as failure to do so may mean an extension of the remedy process due to troubleshooting.
Items that are not covered by the right of complaint and / or received without proper packaging will be repackaged and an amount corresponding to the furniture store's expenses for necessary and proper packaging will be charged.
Items returned on COD or sent without postage will be refused receipt by the furniture store.
10. RETURNED ITEMS THAT DO NOT CONTAIN ERRORS
When returning defective or incorrect goods to the furniture store, where defects or defects, defined and stated by the customer, are not found, the item will be returned to the customer.
If accessories are included, the number and product description must be included. If accessories are included that do not immediately appear on the enclosed RMA form (complaint form), the furniture store cannot be held responsible for any loss of these effects.
Items should be returned with an invoice copy where the time of purchase for the advertised product appears, as the item will otherwise be stored until there is an invoice copy and possibly. error message on the product.
11. PROPER RETURN
All products returned to møbel must be securely wrapped.
The furniture store recommends that the item is returned via PostNord and that the item is sent as parcel post. In this way, it is possible to track the package in PostNord's system and it thus removes any doubt as to whether the item has been handed over to the furniture store. In addition, the customer has the opportunity to call for the package if delivery has not been founds place.
12. ARE THEY IN DOUBT
Should any questions arise, the furniture store recommends that you contact us by email kontakt@møbelforretningen.dk
1. Right of complaint
3. Right of exchange
5. The presumption rule
1. RIGHT OF COMPLAINT
The right of complaint is the customer's right to complain about an item that has defects or deficiencies that were present when the item was sold. The customer has two years to find faults or defects in the item, which is demonstrably the seller's responsibility. The burden of proof lies with the dealer for the first 6 months, with the customer for the following 1½ years. The right of complaint is the customer's statutory right.
Warranty is a special agreement entered into between buyer and seller. If the customer and the seller agree that there must be a two-year warranty for an item, then during this period the customer can complain about all types of defects. In this case, it is the seller's responsibility to prove that the defect is due to default on the part of the customer. Warranty is not the customer's statutory right.
3. RIGHT OF EXCHANGE
The consumer can, in principle, demand that an item be exchanged instead of accepting the seller's offer to have the item repaired. It was the other way around until 1 January 2002. However, there is a very important caveat: the consumer can only demand replacement if the requirement does not impose disproportionate costs on the seller in relation to a repair.
4. REASONABLE TIME
In the new Purchase Act, the consumer always has two months to react after a defect or defect in an item has been discovered. Complaints within 2 months are thus considered to be within a reasonable time and thus in accordance with the law. Complaints can be made later than two months and still be within a reasonable time, but it must be assumed to be one of the rarities.
5. THE RULE OF ASSUMPTION
The last significant change in the Purchase Act is the so-called presumption rule, which means that within the first six months after a purchase, it is assumed that the defect was present at the time of purchase. In practical terms, the rule means that consumers are guaranteed a lesser burden of proof within the first six months and means that the consumer has an easier time getting the item exchanged within the first 6 months.
RIGHT OF WITHDRAWAL
The 14-day right of withdrawal
2. How to return the item
4. Are they in doubt
1. THE 14 DAYS RIGHT OF WITHDRAWAL
In consumer purchases where the order of goods is made by telephone or the Internet, the consumer has a 14-day right of withdrawal.
The right of withdrawal runs from the time the product is handed over to the consumer. Should the purchase be canceled within 14 days, we will refund the price of the item.
In order to exercise the right of withdrawal, the item must be delivered to PostNord or another freight forwarder no later than 14 days after receipt.
The condition for exercising the right of withdrawal is that the goods are returned in substantially the same condition as at the time of transfer. If the item is not returned in substantially the same condition, the item is estimated by the furniture store on the basis of a possible sales value.
When using the right of withdrawal, the item must be returned in ORIGINAL PACKING. Lack of ORIGINAL PACKING usually leads to a deterioration in the sales value, which is why, based on an assessment made by the furniture store, you will be credited with a correspondingly smaller amount corresponding to the deterioration. In the worst case, lack of ORIGINAL PACKAGING etc. cause the purchase can not be undone.
The cost of returning the item is borne by the consumer.
the furniture store returns the amount within 30 days in accordance with section 12c of the Consumer Contracts Act.
2.Produced to order products can not be returned.
3. HOW TO RETURN THE ITEM
There are three ways you can return the item:
They may refuse to receive the item from the postal service.
o In this context, we ask you to make the postal service aware that they can return the item to the furniture store immediately.
They can receive the item from the postal service and subsequently, within the 14 days, return the item to the furniture store.
o In this context, we ask you to enclose a copy of the invoice for the purchased items, as proof that the returned item (s) were purchased from the furniture store.
They can deliver the item to you within 14 days.
The address is møbel, Pilestræde 47 KLD., 1112 København K.
Return address is as follows:
Pilestræde 47 KLD..
1112 København K.
All products returned to the furniture association must be securely wrapped in original packaging
4. ARE THEY IN DOUBT
Should any questions arise, the furniture store recommends that you contact us by email email@example.com